Delivery Policy

5.2 Delivery Timelines:

  • Standard Delivery: Orders are typically delivered within 1-5 business days depending on the shipping address and delivery method. Please note that delivery times may vary during peak seasons, holidays, or due to external factors like weather or logistics delays.
  • Processing Time: Orders are processed within 1-5  business days from the time the order is placed.
  • Shipping Times for International Orders: For international deliveries, please allow 5 business days for shipping, depending on your location.

5.3 Shipping Methods:

  • We partner with trusted shipping carriers to deliver your orders.

5.4 Order Tracking:

  • Once your order is dispatched, you will receive a tracking number.  You can track your order using the carrier’s website or through your account on our site.

5.5 Shipping Restrictions:

  • We currently ship to all over UAE & GCC Countries. If you do not see your location listed, please contact our team to inquire about shipping options.

5.6 Delivery Issues:

  • Incorrect Address: If an order is delayed or returned due to an incorrect shipping address, the customer will be responsible for the additional shipping charges for reshipment.
  • Lost Packages:  We are not responsible for lost or stolen items once the package has been confirmed as delivered.
  • Failed Delivery Attempts: If the delivery cannot be completed due to the absence of the recipient or an incorrect address, the carrier may attempt delivery again or return the package to the sender. Additional charges may apply for redelivery or undelivered orders.
  • Weekend and Holiday Deliveries: Deliveries are typically made during business days excluding weekends & public holidays.

Customer Support: